Microsoft Teams Use Cases: a List of 30+ Examples

More than 145 million people are now using Microsoft Teams daily and the number continues to grow. But even though it has been with us for quite a while now, organizations still have many questions about best use cases for Microsoft Teams and how to use it in a more efficient way.

We’re seeing many different Microsoft Teams collaboration scenarios and use cases from our customers and partners that we decided to showcase in this blog post. This way, you can explore all your options and get some inspiration. So, without further ado, let’s get started!

What can you use Microsoft Teams for?

Microsoft Teams provides its users with a variety of tools for efficient communication and collaboration. Channels, chat, file management, meetings, native and 3rd party app integrations – it has everything you need for successful teamwork. With Microsoft Teams, your employees can stay in touch with teams through channel posts, private and group chats, as well as collaborate and share knowledge and documents.

So, it makes this app useful for an incredible number of scenarios in organizations! As long as a task or a process involves several people Microsoft Teams will have a role to play in.

From what we’ve seen, there are two categories of scenarios regarding the collaboration processes. The first type of team is more related to the organizational structure (Company-wide team, Department level, People Manager, etc.). Another type would concern more all the repetitive collaborative processes (Project Management, Crisis Management, Sales Deals, etc.)

Today, we would like to share with you a list of Microsoft Teams use cases in these two categories. You’ll find a list of over 30 scenarios. This list has been made from what we’re seeing with customers and partners. We gathered all of this information so that you could implement it or gather inspiration from it. If you’d like to know more about how to define Microsoft Teams use cases, check out this article.

Organizational Structure Level

Repetitive Collaborative Processes


Catalog of Microsoft Teams Use Cases

Discover the most common Microsoft Teams scenarios and use cases! Project Management, Marketing Campaigns, Sales Deal Room, and much more.

Collaboration at the organization structure level

Let’s imagine that you work in an organization where all of your worker uses Microsoft Teams. Then how can you manage your communication on different levels of the organization? From company-wide teams to department-level or people manager teams you’ll find below different scenarios regarding Microsoft Teams usage according to the Organization Structure.

At the company level

In a small-size company, you need to improve collaboration at the company level. You don’t have that many departments or managers. Do you still think that they don’t need structured organization? We’re seeing many small size companies implementing a Team dedicated to collaboration at the company level. Here are some channel examples that you can use for your team:

  • Production Department
  • Marketing Department
  • Customers
  • Sales Deal Room
  • Competitors
  • Partners
  • Life and fun

In this example, there’s a channel dedicated to each department or subject that concerns the organization. You can separate all the content depending on relevant topics and customize your workspace with tabs, apps, tasks, and much more. Additionally, if you have one intranet, you could add different intranet pages to each channel. So that there’s just one stop shop for every employee in your organization.

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Department Level

In bigger organizations from mid-size to large enterprises, you have different departments according to specific functions. With Microsoft Teams you can create dozens of teams relevant to your departments. Create the following teams:

Microsoft Teams department teams
  • Service Department
  • Sales Team
  • Financial Department
  • HR
  • Marketing Department
  • IT Team
  • Production Department

In this scenario, you can create teams for any department in your organization, add members, and create relevant channels for focused discussions. This way, your employees can plan a long line of production processes in the Production Department team or perform interviews with candidates through the Meeting channel in the HR team. Below are some channel name examples that you can create for different departments.

In the same way, you can create teams that correspond to business units in your organization. In general, a strategic business unit division helps you run all processes as a separate business. Follow the example below:

  • Customer Segment (A team responsible for communication with your customers)
  • Product Segment (A team dedicated to your production management or sales)
  • Services (Create a team that will be responsible for internal support)
  • Innovation (Team members will communicate around new technologies and product development)
  • Possibilities are infinite!

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What if you are a store sales manager who is responsible for sales in all shops in the US? How do you create a structure for all sales reps in different regions? In addition, you should compare results and develop branches in the country you work in. Well, you could build a team for each one of them in Microsoft Teams: create teams depending on the region, city, or district:

  • New York – Commercial Center
  • Austin – Commercial Center
  • LA – Commercial Center
  • Chicago – Commercial Center

Next, you can add the Reports channel in each team for weekly reports sharing. Thus, you can manage your sales, compare results from different regions and structure your sales process.

What if your company works all over the world? Furthermore, maybe you have hundreds of employees who speak different languages? You can also solve this problem with structured teams. For example, add the name of the country to your newly opened warehouses and manage distribution between different countries:

  • France – Logistics
  • Italy – Logistics
  • Spain – Logistics
  • Germany – Logistics 

With Microsoft Teams the location of your workers doesn’t play a big role. They can still manage the supply chain and goods logistics through Microsoft Teams in collaboration with your internal tools.

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Management teams

Each manager that has a group of people in their team deserves a dedicated digital workspace in Microsoft Teams. This is where they can organize collaboration with their team members, and add other people both inside and outside the organization. Similarly, they can add all the content needed for the team, share relevant information, and align the team. Thus, employees will be able to report to their manager right in the channels while sharing relevant information for their colleagues. Here is one example:

  • Timesheet Report
  • Annual Report
  • Projects Status
  • Weekly Expenses and others

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Now we’ve seen different types of teams related to the organization structure. Of course, there are plenty of other Microsoft Teams use cases around repetitive processes like Project Management, Crisis Management, etc. Here is the list!

Microsoft Teams collaboration for repetitive processes

In your company you have to work on various project tasks, collaborate with other peers to launch a new product or to resolve a crisis. Building a team in Microsoft Teams is a perfect space for that! Each time needed, create a team, add the relevant people, tabs, files, apps, and you can collaborate easily. You’ll find below a significant list of scenarios where teams are used to collaborate across the organization for collaborative processes that are being repeated each time!

Project Management

As a Project Manager, your main challenges are miscommunication in your team, meeting deadlines and collaboration frictions. With Microsoft Teams you can easily solve those issues. For example, by creating a list of relevant channels, you can set up the right communication system. Make sure everyone is aligned so that collaboration on your project becomes much easier.

Look at this example of possible channels:

project management: microsoft teams use case
  • Budget
  • Planning
  • ROI
  • Steering Committee
  • Contractors
  • Team Meetings

You can analyze your results in the Business Case channel or set up a brainstorming session in Team Meeting channel. Use a Planner tab to share different tasks with assignments, etc. As a result, your team members will know exactly where to share documentation or follow daily activities.

Learn more about Project Management with Microsoft Teams.

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Crisis Management

crisis management: microsoft teams use case

In Crisis Management it’s extremely important to act fast and not to lose time on manual repetitive tasks. In Microsoft Teams you can quickly build a team to handle any crisis in your organization. Create channels for fast and clear communication:

  • Training Materials to share knowledge and improve skills
  • Reviews to track your data
  • Stakeholders to communicate with CEO and investors

In addition, you can add a Planner to define and prioritize tasks. The written plan should include tasks and deadlines according to your crisis management strategy.

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Mergers and Acquisitions

We understand that during the merger and acquisition process you need to ensure your private information protection while collaborating with all the stakeholders. With Microsoft Teams, you can easily create channels, share documentation in a private team, and even use private channels and communicate with external partners through video calls (even if they don’t use Microsoft Teams). For instance:

mergers and acquisitions: microsoft teams use case
  • Conflict Management to defend your interests
  • Contracts to share and sign documentation
  • Planning to manage the processes progress

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RFP Response – Deal Room

In a sales process, sales reps as well as employees from other departments need to collaborate on the proposal implementation/ RFP response for a potential client. During the creation process Sales Manager, Compliance, Finances, and Experts collaborate to demonstrate all that they have to offer. While collaborating in Microsoft Teams they can:

  • Receive and assign RFP response
  • Create acceptance criteria and scope of work
  • Determine subcontractors based on completed bid packages
  • Discuss final review of RFP before sending to the client

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Construction Site Management

construction site: microsoft teams use case

There are many stakeholders involved in construction site operations. In this case, you can provide your team with a clear and structured space for sharing information. In order to do so, build a team for each of your new sites with these channels as an example:

  • Energy to run your resources
  • Quality to check the efficiency of work
  • Construction to share needed documentation and plan

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Meeting deadlines and commissioning in time is your crucial goal, which can be achieved thorough planning. Manage the planning process with Planner tab in Microsoft Teams.

New Store Opening

A new store opening always involves many stakeholders. You collaborate on everything from choosing the location and budget planning to sales management and advertising. You can create many teams in Microsoft Teams and simplify the collaboration process with all the team members involved:

store opening: microsoft teams use case
  • Budget
  • Planning
  • Review
  • Design
  • Weekly Meeting

In addition, build reviews with Microsoft BI or take up the design ideas through relevant topics in channels   

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Procurement Process

Procurement: microsoft teams use case

Manage and simplify the procurement process for your team. With Microsoft Teams, the procurement team can communicate with other departments regarding new purchase management. It can also make quick reports with supporting documentation. Check the possibilities:

  • Create teams instantly to handle procurement issues
  • Work on quality assurance with a specific team
  • Create ideation group to initiate procurement adjustments

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Inventory Management

Let your retailers and suppliers work together on business contracts, metrics measurement, and reduction of manual labor. With Microsoft Teams it’s possible to:

  • Conduct product inventory work and review
  • Track social media metrics around new products
  • Review retail inventory

Follow the example of channels:

  • New Orders
  • Suppliers
  • Faulty Items
  • Budget Details
  • Planning
  • Current Stock Inventory
  • Documentations
  • Tracking Details

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Learn How to Define the Microsoft Teams Use Cases

Download our Playbook, share it with your colleagues and become the best Teams Player!

Factory Management

Factory management is a huge system that should work perfectly in terms of uninterrupted production and cost reduction. Create relevant channels according to business units and manage in collaboration with:

Factory Management Template
  • Business Planning
  • Project Quality
  • Production
  • Waste Recycling
  • Inventory Management
  • Risk Management

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Operation Management

With Microsoft Teams you can review, forecast, and adjust manufacturing and production with no resources wasted.

  • Create a team for your new product
  • Forecast and manage demand with Product Line Owner
  • Review and consent operations with a demand plan

As a result, with Microsoft Teams you can easily communicate in real-time between the necessary personnel and coordinate resources to manage operations.

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Audit Management

You can create a team in Microsoft Teams to collaborate around auditing with people in the finance department, compliance, and other stakeholders with relevant channels to aggregate and report on data. Manage conversations and meetings safely and securely in a single place. Upload team files to the channels such as:

  • Finance Reviews
  • Business Insights
  • Compliance
  • Audits
  • Governance

In addition, with relevant apps, you can pin critical files, intranet portals or websites.

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Sales Account Management

When doing Key Account Management, not only sales have interactions with a customer. Many people in an organization interact with key accounts – from customer support to marketing or engineering. With a Key account Management team, you can gather all this information and align anyone in the organization that has interaction with your key accounts. Set up the ideal collaboration for key account management with the following channels:

sales account management
  • Customer Updates
  • Planning
  • Reviews
  • Proposal
  • Competitors

In addition, create daily tasks to control processing and closed deals.

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Aircraft Collaboration

In airline companies, it’s extremely important to build a strong collaboration process around Aircraft. We’ve seen some very interesting scenarios where an aircraft team has to facilitate collaboration. Here is one example:

aircraft collaboration
  • Flight Dispatch
  • Maintenance Services
  • Passenger Services   
  • Crew Control
  • Aircraft Control

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Operations and Maintenance

Use Microsoft Teams to perform Maintenance Repair and Overhaul with minimum impact to customers.  Create different channels and work together to find the best possible solution for the company and impacted passengers. Here is an example:

Operations and Maintenance team in microsoft teams - one of use cases
  • Communicate immediately around different issues via Channels
  • Share the content with an image for a better understanding of the problem
  • Perform real-time modeling and adjustment

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Customer Support

Working with customers is what the service sector is about. And of course, during the aircraft collaboration, the company has to deal with irregular incidents. For example, overbooked flights, delays due to de-icing, and many more. In order to decrease the negative impact on your customers, you must find the right solution quickly. With Microsoft Teams you can:  

customer support team in microsoft teams - one of use cases
  • Work on irregular incident sharing the decision, de-escalation strategy and set up tasks
  • Report assessment of resolution and review of Customer Service KPIs
  • Recognize the Customer Service team in General channel for a job well done

Learn more about how to empower Customer Support with Microsoft Teams

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Product Launch

Launching a new product involves many people in an organization: engineering, sales, marketing, legal communication, etc. Teams is the perfect place to collaborate on a product launch so that everyone is aligned. He are some use cases for the Product Launch team in Microsoft Teams:

Product Launch team - one of Microsoft Teams use cases

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  • Create Discovering the issue channel for identification and confirmation of the issue
  • Add your preferred task management tool to assign product launch tasks to your team, e.g. Planner.
  • Schedule regular meetings to discuss product development and the launch strategy.
  • Create a plan with graphics and illustrations to move forward

Partnering process

You can build a new business partnership and grow brand loyalty in close relationships with partners and customers. You may rely on your partner collaboration in teams both with employees from your organization and with the ones from the partner’s guest members. Here are some use cases for a team in Microsoft Teams dedicated to building new partnerships:

partnering process

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  • Set up a meeting to communicate partners’ agreement details
  • Create an initial proposal and perform a presentation for partners
  • Sign a partnership contract through Contracts channel
  • Build a long-term strategy through Planning channels

Social Media Management

You can monitor your social media presence and coordinate with the social media management team. In case you need to handle a new crisis with a team in place, you would be able to build an immediate plan in Microsoft Teams. In addition, you can quickly connect to analyze customer and public responses. Here are some use cases for a Social Media team in Microsoft Teams:

social media management
  • Quickly get notified and respond to negative backlash
  • Analyze social media sentiment and key terms
  • Track public response to create a press release and develop a social media campaign

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Store Logistics

Easily coordinate and solidify your marketing and distribution strategy. Rest assured, with Microsoft Teams you will be able to cater to a growing online customer base. Follow the examples below:

stores logistic

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  • Organize a source-to-consumer campaign
  • Perform social media sentiments analysis and develop a marketing plan
  • Collaborate on packaging and distribution in relevant teams

Marketing Campaign Management

Create a team for your marketing group to create, collaborate, and show results while working with people from outside and inside the company.  Thus, with Microsoft Teams you are able to manage marketing campaigns and social events, collaborate on content creation and plan events. Create the following channels:

Marketing Campaign Template
  • Public Relations
  • Agencies and Consultants
  • Budget
  • Event Planning
  • Reports
  • Go-to-Market

Connect relevant third-party services for each channel to improve collaboration.

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Hiring Process

Microsoft Teams can help your HR team to manage recruitment, as well as to share resumes and interview notes, to keep track of candidate information and to communicate on hiring decisions.

Add channels and share all needed documentation through relevant channels:

Hiring Process Template in mictosoft teams
  • Recruitment
  • Training
  • Events
  • Reviews
  • Onboarding

Upload team files to the channels, such as HR policies, candidate information, HR portals, feedback forms, and surveys.

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Onboarding Process

One of the use cases for onboarding in Microsoft Teams is to prepare onboarding tasks for all new hires through your favourite task management tool. Create the following boards and manage the onboarding process:

  • Our Product
  • Your Role
  • Tools
  • Management Style
  • Our Business Sphere
onboarding team in microsoft teams

Allow your new employee to learn everything about your company in a structured way. In addition, attach files, learning videos, and articles. Schedule regular 1:1 meetings to share feedback and and review the progress.

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Make compliance training a positive and fun experience for your employees. Thereover, ensure the training stays relevant for each job title. You can work step by step with:

Microsoft Teams Training team
  • Sharing and uploading training plan in relevant channels
  • Assigning, compilation and review training plan to better prepare employees to projects and positions
  • Image and video creation to better understand the use of third-party apps

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Microsoft Teams is integrated with developer tools, enabling continuous discussion across a distributed team. Add channels to organize and discuss topics:

engineering process team in Microsoft teams
  • Feature Releases
  • Testing
  • Feedback
  • Competitive Information
  • Product Analytics

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In addition, schedule and hold regular meetings in Teams with key stakeholders.

Learn more about Microsoft Teams for Engineering.

Design Process

Enforce your communication efficiency, keeping multiple work processes in Teams. For example, work together on design and create prototypes for a new line of products. In this case you should:

Design Process Template
  • Receive a new order and create project milestones
  • Create a design package with illustrations and 3D models
  • Share results and discuss your work with a manufacturer in relevant teams.



Organize and track each class’s assignments and grades from a class team.

Perform trips, club events for your students, employees, and partners

Provide transparent guidance and create meaningful assignments

Education Microsoft Teams

Bring the academic world to your students and normalize it as a part of their everyday life.

Look at the examples for different Teams:

Learn more about Microsoft Teams for education.

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nBold is a collaboration technology that allows you to achieve operational excellence at scale.

With Collaboration Templates you can build your own Template Catalog for your key business processes: project management, sales deal rooms, crisis management, recruitment process, and others. In this way, users will get collaboration spaces replicated from the company template, with everything needed for an efficient collaboration: structure, templates, files, folders, set of tasks, content, etc.

Leverage advanced Collaboration Governance to create hundreds and thousands of teams with confidence. Your IT will love it: naming rules, team creation approval, permanent members, define who can use your templates by targeting audience, sensitivity label and much more.

Finally, get connected to apps that manage processes: get teams created for Salesforce records, Asana projects, Trello boards, and so on.

Contact our team to learn how to improve your collaboration efficiency. Rest assured, we will find an ideal solution for your specific business needs.

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